Return & Refund Policy ArkoMobile

Return & Refund Policy (ArkoMobile)

Effective date: 6 September 2025
Applies to: purchases made from ArkoMobile (online & in-store) within Nepal.

1) Overview

We want you to shop with confidence. If your device arrives damaged/defective or you change your mind (sealed items only), we’ll help you exchange or return it according to the terms below.

2) Quick windows

  • DOA/Defective on Arrival: Report within 48 hours of delivery/pickup.

  • Damaged in Transit: Report within 24 hours with unboxing photos/video.

  • Change of Mind (sealed, unused): Return within 3 days of delivery/pickup.

  • Warranty: Per manufacturer (typically 12 months for phones; accessories may vary).

Tip: Keep the box, all accessories, invoice, and IMEI sticker intact.

3) Eligibility checklist

A return/exchange is eligible when:

  • Device is in original condition with all accessories, manuals, box, and intact serial/IMEI labels.

  • No signs of use, scratches, dents, liquid damage, or unauthorized software/hardware tampering.

  • You provide invoice and unboxing photos/video if reporting DOA/damage.

4) Non-returnable items

  • Opened/used earphones, TWS, tempered glass, screen protectors, SIM cards, top-up vouchers, software/activation codes.

  • Devices with user damage, moisture, or root/jailbreak modifications.

  • Items marked Final Sale or Non-returnable at checkout.

5) What we offer

  • DOA/Defect within 48h: Free replacement (same model/variant) after inspection. If unavailable, offer equivalent model or full refund.

  • Transit damage within 24h: Replacement after courier claim verification.

  • Change of mind (sealed): Refund or store credit less shipping/handling; return shipping at customer’s cost.

  • Post-48h issues: Go through manufacturer service center under warranty.

6) Refund method & timeline

  • Approved refunds are issued to the original payment method or as store credit within 5–7 working days after quality check.

  • Shipping/installation fees are non-refundable unless the error is ours.

7) How to start a return

Email:   support@arkomobile.com
Phone/WhatsApp:   +977-9851091542
Include: Order number, IMEI (if applicable), issue details, and unboxing photos/video for DOA/damage.

We’ll confirm next steps, pickup/return address, or drop-off location and keep you updated.

8) Data & privacy

Before returning, sign out of iCloud/Google, remove screen locks, and factory reset. We are not responsible for data loss or residual accounts that prevent testing.

9) Packaging for return

Use the original box and protective materials. Poor packaging that causes damage in transit may void eligibility.

10) Fair-use & abuse

We may decline returns that show signs of misuse, repeated abuse, fraud, or policy violation.